The RPAIR Services are operated by RPAIR Ltd ("We"). We are a limited company registered in England and Wales under company number 12615438 and have our registered office at 17 Park Side, Epping, Essex, England, CM16 0SS. Our main trading address and principal place of business are also located at this same address. Please visit the Contact Us page on this website for our contact details.
In order to benefit from all the features of the RPAIR Services available to customers, you will need to register with us as a customer by following the online prompts. You will be asked to provide certain information about yourself including your name, telephone number, address and email address. You must ensure that the information provided by you on registration is correct, complete and not misleading.
You should also inform us promptly of any changes to the information that you have provided, by updating your details, so we can communicate with you effectively.
Following registration we will make services available to you free of charge. The services will include the ability to post details of any watch or jewellery repair or servicing work you need a jeweller or watchmaker to do for you ("Jobs"), the ability to receive quotes from retailers and workshops to Jobs you have posted ("Jobs") and the ability to post feedback in relation to any work you have used as a result of your use of the Website ("Feedback").
You must only post a Job if you have a genuine requirement for the work detailed to be performed. You must only post Feedback in relation to a retailer or workshop if you have used them as a result of your use of the RPAIR Services.
In addition, you must ensure that the content of any Job or Feedback you post complies with the provisions of our Acceptable Use Policy set out in Part D below.
If you do decide to use the services of a particular retailer or workshop as a result of your use of the RPAIR Service, you agree to notify us by updating your Job details accordingly. You can do this by clicking the relevant button on your Job page to "accept" the Quote.
Full details of the services available to clients will be published on www.rpair.co.uk from time to time.
We are continually seeking to develop and improve the services we offer and so we reserve the right, at our absolute discretion, to make changes to any part of the Service without notice.
PLEASE NOTE: We (RPAIR Ltd) will not under any circumstances have any responsibility to you or liability to you for the performance or quality of any work which you ask any Retailer/Workshop to carry out or for any acts or omissions on the part of any Retailer/Workshop.
In order to benefit from all the features of the RPAIR Services available to Retailers/Workshops you will need to register with us as a Partner by following the online prompts and guidance from the website and the RPAIR account manager.
You will be asked to provide certain information about your business including your business name, registration and contact details.
In addition you will need to provide proof of address and insurance documents as part of the registration process. You must ensure that the information provided by you on registration is correct, complete and not misleading.
You should also inform us promptly of any changes to the information that you provide, by updating your details, in order that we may communicate with you effectively.
Following registration, we will make certain services available to you. The services will include the ability to include details of your business in our directory ("Listings"), the ability to view or receive details of jobs that have been posted by customers ("Jobs") and the ability to post quotes for such Jobs ("Quotes").
Please note that Listings must not contain any contact details for your business, although you will have the ability to communicate with customers using the Services' online messaging systems and you may also be given the opportunity to contact customers where you have submitted a Quote in response to a Job they have posted.
Full details of the services available to Retailers/Workshops & Repair Centres on our Website will be published on our Website from time to time.
We are continually seeking to develop and improve the services we offer and so we reserve the right, at our absolute discretion, to make changes to any part of the service without notice.
In order to have your Listing published in the Service and in order to submit Quotes for Jobs, You must become a member by paying the applicable annual membership fees (the "Membership Fees").
The annual Membership Fee is currently set at £999 per location per annum.
Information about our Membership Fees will be posted on the Website from time to time.
By submitting a Quote for any particular Job you are also entering into a legally binding contract with us under which you agree to pay the notified completion fee (the "Completion Fee") in the event that your Quote is selected by the Partner or you are otherwise engaged by the Partner to undertake the Job. The applicable Completion Fee for a particular Job is always 7% of the total completed transaction.
You agree to notify us promptly (and in any event within five (5) working days) if you are selected or engaged by a customer to undertake any Job in respect of which you have submitted a Quote, by updating your account details accordingly.
In the event that you fail to notify us that within five (5) working days that you were selected or engaged to undertake a Job and we are informed that you were, or if we have reasonable grounds for believing that you were, you agree that you will be liable to pay the Completion Fee to us together with an additional administration charge of £4.99 (the "Non-Disclosure Administration Fee"). You agree that Completion Fees (and, where applicable the Non-Disclosure Administration Fees) are payable if you are selected or engaged to undertake a Job, irrespective of whether the Job is ultimately completed or is cancelled.
We shall be under no obligation to refund such fees in respect of any Jobs which are not completed or cancelled and refunds will only be given at our absolute discretion. Under no circumstances will requests for refunds be considered where they are made later than thirty (30) days after we have successfully collected a Completion Fee, or invoiced you for a Completion Fee, or made our first attempt to collect the Completion Fee from your designated credit or debit card or other payment methods.
Unless otherwise stated, all fees are quoted in Pounds Sterling.
You are responsible for paying all fees together with any applicable VAT by such method as we may reasonably require from time to time.
Unless we have agreed in writing to invoice you for any fees due under this agreement (or agreed in writing to collect payment by some other method) we require that all fees be paid via a credit card or debit card or other payment method registered with us and you authorise us to collect all such payments immediately on the date that they become due. Where we have agreed to invoice you for any fees you agree to pay all such invoices within thirty (30) days of the date of our invoice.
In the event that we are unable to collect any fees from your designated credit or debit card or other payment methods, or (where applicable) you have failed to pay any invoice submitted by us by the due date for payment, then (in addition to any other rights and remedies which may be available to us) you agree that we may charge a late payment administration fee of £3.99 (the "Late Payment Administration Fee") together with interest on the overdue amount (from the due date up to the date of actual payment) at the rate of 4% per annum above the base rate for the time being of the Bank of England. Such interest shall accrue on a daily basis and be compounded quarterly. In these circumstances, we also reserve the rights to suspend your access to or use of the Service until any outstanding sums are paid in full and/ or to terminate our agreement with you in accordance with Section 5 of Part D of this agreement, Termination of services, below.
Please note that payments made for Membership Fees are non-refundable irrespective of the number of Jobs that are notified to you and irrespective of whether or not you have submitted Quotes for Jobs.
By becoming a member you agree that your membership will renew automatically every year and that the annual Membership Fee will be automatically charged to you, unless you have notified us before the renewal date that you do not wish to wish to renew your membership. You will receive an email fourteen (14) days and seven (7) days prior to renewal informing you that this is about to happen. You can cancel your subscription at any point prior to the renewal date by calling us on 07539 537868.
You also agree to abide by the RPAIR Code of Conduct at all times when using the RPAIR Service and in your dealings with any customers.
You agree that you will only use any information concerning any customers and any Jobs they have posted, which we provide to you or which you obtain via the customers Service, for the purpose of providing a Quote to that Partner and (if you are selected to undertake the work) for the purposes of undertaking the Work.
You agree that you will not use such information for any other purpose without first obtaining the Customers prior consent.
You also agree to keep any such information secure and to comply with all applicable laws concerning privacy and data protection in relation to your use of that information.
You shall be solely responsible for checking and verifying the details of any Job which is posted on this Website before you agree to undertake any work for a Customer and for agreeing with the Customer the terms on which any work will be performed.
You shall be responsible for complying with all applicable laws and regulations in your dealings with Customers and for the performance and quality of any work which you agree to undertake for any Customer.
You agree that you must only use the Services in connection with your own business and must not (without our prior written consent) use the Services for the benefit of any other business providing Jewellery & Watch Repairs or services.
PLEASE NOTE: By registering as a Partner and by using the Services you are agreeing that you shall be solely responsible for and shall indemnify us and hold us harmless from any costs, losses or claims which may result from any information you submit or transmit via the Services or from any work which you agree to perform for any customer or from your dealings with any customer or your use of their information.
If you register to use RPAIR Services you will be asked to provide a valid and current email address. You will be asked to create a password. You must keep your password confidential and must not disclose it or share it with anyone.
You are responsible for preventing unauthorised use of your profile. If you believe there has been a breach of security such as the disclosure, theft or unauthorised use of your profile, you must notify us immediately.
The Services allow registered users to create, edit and submit material for inclusion on or transmission via the Services, including (without limitation) by creating Listings, posting Jobs, posting Quotes for Jobs and posting Feedback ("Material"). Whilst we do not seek to monitor or control the submission of Material, we do reserve the right to delete, move and edit any Material submitted where (in our absolute discretion) we consider it prudent or necessary to do so.
You agree to comply with all applicable laws and regulations when using the Services.
You are solely responsible for all Material you submit for inclusion on or transmission via the Services. You must ensure that all Material you transmit via the Services is lawful and honest. In particular, you must not post or transmit via the Services any Material that:
For further information on acceptable use within Feedback, please see our Feedback Policy.
By submitting Material to us you are granting us a royalty-free, non-exclusive licence to use, reproduce, modify, translate, make available and distribute the Material on or through the Services for the purpose of operating and promoting the Services.
Whilst we endeavour to ensure that the information available on or through the Services is correct, up to date and accurate we do not warrant the accuracy and completeness of such material. In particular (but without limitation), the RPAIR Services permits you to access and receive information supplied by third parties. The third parties submitting this information are responsible for ensuring that the material submitted is accurate and complies with relevant laws and codes. We will not be responsible to you for the conduct of any such third party or for any error or inaccuracy in any material they supply.
Although we aim to offer you the best service possible, we make no promise that the RPAIR Services will meet your requirements. We cannot guarantee that the Services will be fault or virus free or continuously available. Your access to the Services may occasionally be restricted to allow for repairs, maintenance or the introduction of new facilities or services. We may discontinue the Services, or any part thereof by giving reasonable notice at any time.
To the fullest extent permitted by law, we exclude all liability to you for any loss of profit, loss of opportunity, loss of earnings, loss of anticipated earnings or loss of data or for any indirect or consequential losses howsoever arising out of your use of RPAIR Services or any fault or problem relating to the Services or any content received via the Services.
Your statutory rights as a consumer are not affected by these Terms and Conditions.
You may cancel your registration at any time by informing us in writing. If you do so you must stop using The Services. If you are a Partner and terminate your subscription early, you will not be entitled to a refund of any Membership Fees and Success Fees you have already paid.
The suspension, cancellation or termination of your registration and your right to use The Services shall not affect either party’s statutory right or liabilities.
Unless otherwise stated, the copyright, database right and other intellectual property rights in the RPAIR Services (including without limitation all content, data, materials and technology used or appearing in the Services or transmitted through it) belongs to us or our licensors. All rights are reserved.
By using the RPAIR Service you acknowledge and agree that we collect aggregated and anonymised data concerning usage of the RPAIR Service and the Jobs and Quotes submitted via the RPAIR Services.
You agree that all intellectual property rights and other rights in such data shall belong to RPAIR Ltd and we may use this data for any purpose whatsoever. However, this data will not include any information from which particular users of the RPAIR Services can be identified.
All notices shall be given to us via email or by post using the contact details set out in Part A above, or to you at either the email or postal address you provide during registration.
Notice will be deemed to be given when an email is received (or else on the next business day if it is received on a weekend or a public holiday in the place of receipt) or 2 working days after the date of posting.
These Terms and Conditions will be subject to the laws of England and Wales and the English courts shall have jurisdiction to resolve any disputes between us.