Cookies are small files that are placed on your computer, smartphone or other devices when you access the internet.
More detail on specific cookies is provided below.
|Used by the content network, Cloudflare, to identify trusted web traffic.||30 days||HTTP|
|__zlcstore||This cookie is necessary for the chat-box function on the website to function.||Zendesk||Persistent||HTML|
|ci_session||Preserves users states across page requests.||www.rpair.co.uk||1 day||HTTP|
|CookieConsent||Stores the user's cookie consent state for the current domain||Cookiebot||1 year||HTTP|
|ZD-arturos||Used to push or test different features in relation to the website’s Zendesk integration on a single user basis.||Zendesk||Persistent||HTML|
|ZD-suid||Unique id that identifies the user's session.||Zendesk||Persistent||HTML|
|__cfruid||This cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content and serving DNS connection for website operators.||Zendesk||Session||HTTP|
|AWSALBCORS||Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience.||Zendesk||6 days||HTTP|
|ZD-store||Zendesk||Registers whether the self-service-assistant Zendesk Answer Bot has been displayed to the website user.||Persistent||HTML|
|__hssc||js.hs-banner.com||Identifies if the cookie data needs to be updated in the visitor's browser.||1 day||HTTP|
|__hssrc||js.hs-banner.com||Used to recognise the visitor's browser upon reentry on the website.||Session||HTTP|
|__hstc||js.hs-banner.com||Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.||1 Year||HTTP|
|_ga||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||2 Years||HTTP|
|_gat||Used by Google Analytics to throttle request rate||1 Day||HTTP|
|_gid||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||1 Day||HTTP|
|_hjAbsoluteSessionInProgress||Hotjar||This cookie is used to count how many times a website has been visited by different visitors - this is done by assigning the visitor an ID, so the visitor does not get registered twice.||1 Day||HTTP|
|_hjFirstSeen||Hotjar||This cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website.||1 Day||HTTP|
|_hjid||Hotjar||Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.||1 Year||HTML|
|_hjIncludedInPageviewSample||Hotjar||Determines if the user's navigation should be registered in a certain statistical place holder.||1 day||HTTP|
|_hjIncludedInSessionSample||Hotjar||Registers data on visitors' website-behaviour. This is used for internal analysis and website optimization.||1 day||HTTP|
|_hjRecordingLastActivity||Hotjar||Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.||Session||HTML|
|_hjTLDTest||Hotjar||Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.||Session||HTTP|
|ZD-buid||Zendesk||Unique id that identifies the user on recurring visits.||Persistent||HTML|
|ATN||Targets ads based on behavioural profiling and geographical location.||2 years||HTTP|
|https://cx.atdmt.com/||Sets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitates real-time bidding for advertisers.||Session||Pixel|
|fr||Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.||3 Months||HTTP|
|tr||Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.||Session||Pixel|
|embed/v3/counters.gif||Hubspot||Collects information on user preferences and/or interaction with web-campaign content - This is used on CRM-campaign-platform used by website owners for promoting events or products.||Session||Pixel|
|__ptq.gif||Hubspot||Sends data to the marketing platform Hubspot about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.||Session||Pixel|
|__zicmid||Zendesk||Preserves users states across page requests.||1 year||HTTP|
|_fbp||Hubspot Inc||Used by Facebook to deliver a series of advertisement products such as real-time bidding from third party advertisers.||Session||HTTP|
|zte#||Zendesk||Saves a Zopim Live Chat ID that recognises a device between visits during a chat session.||Session||HTTP|
Partner Purpose Links to more information
Google Analytics To help us analyse how our users use our website and services
Google Maps To facilitate the use of maps within the website that detail locations of partners, amongst other things
Google Adwords To track conversions from Adwords
Twitter As a medium to talk to customers and to measure the effectiveness of campaigns
Microsoft Bing To measure conversions from Bing Ads
Facebook As a medium to talk to customers and to measure the effectiveness of campaigns
Zendesk as a medium to talk to customers through live chat and measure the effectiveness of campaigns and the chatbot
Hubspot Cookie - Collects information on user preferences and/or interaction with web-campaign content - This is used on CRM-campaign-platform used by website owners for promoting events or products.
Hotjar Cookie - This cookie is used to identify the visitor and optimize ad relevance by collecting visitor data from multiple websites – this exchange of visitor data is normally provided by a third-party data center or ad-exchange.
Click here to learn more about the “Private Browsing” setting and managing cookie settings in Firefox;
Click here to learn more about “Incognito” and managing cookie settings in Chrome;
Click here to learn more about “InPrivate” and managing cookie settings in Internet Explorer; or
Click here to learn more about “Private Browsing” and managing cookie settings in Safari.
If you want to learn more about cookies, or how to control, disable or delete them, please visit http://www.aboutcookies.org for detailed guidance.
In addition, certain third-party advertising networks, including Google, permit users to opt-out of or customize preferences associated with their internet browsing. To learn more about this feature from Google, click here.
Many jurisdictions require or recommend that website operators inform users/visitors as to the nature of cookies they utilize and, in certain circumstances, obtain the consent of their users to the placement of certain cookies.
To opt-out of interest-based advertising by third parties, please visit:
Digital Advertising Alliance (DAA)’s self-regulatory opt-out page and mobile application-based "AppChoices" download page if you are located in the United States.
European Interactive Digital Advertising Alliance (EDAA)’s consumer opt-out page if you are located in Europe.
Network Advertising Initiative (NAI)’s self-regulatory opt-out page if you are located in the United States.
In the mobile environment, most mobile operating systems offer device-based opt-out choices that are transmitted to companies providing interest-based advertising. To set an opt-out preference for a mobile device identifier (such as Apple’s IDFA or Android’s GAID), visit the device manufacturer’s current choice instructions pages, or read more about sending signals to limit ad tracking for your operating system.
Please note that these settings must be performed on each device (including each web browser on each device) for which you wish to opt-out, and if you clear your cookies or if you use a different browser or device, you will need to renew your opt-out preferences.
We may use any of the following categories of cookies on the Websites as detailed below.
To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
If you use your browser settings to block/amend all cookies (including essential cookies) you may not be able to access all or parts of our website or restrict the experience you have.
This Cookies Policy was last updated on .